Frequently Asked Questions

Everything you need to know about shopping with Undigital

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products covered by a warranty?

Yes, all Undigital products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out with your order number and photos of the defect.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.

Do you offer eco-friendly packaging?

At Undigital, we are committed to sustainability. Our shipping mailers and boxes are made from 100% recycled materials and are fully recyclable or compostable.